CB Cloud: Duplicate Emails Sent When Adding New Users On Endpoints Page

Products

• Carbon Black Cloud Endpoint Standard (formerly Cb Defense)

Issue/Introduction

• New User added receives more than one invitation email
• Links in email work

Environment

• Carbon Black Cloud Console: February '18 release and Higher (0.36.0)
  • Audit and Remediation (CB LiveOps)
  • Enterprise EDR (CB ThreatHunter)
  • Managed Detection (CB ThreatSight)
  • Endpoint Standard (CB Defense)
  • Endpoint Advanced (CB Defense + CB LiveOps)
  • Endpoint Enterprise (CB Defense + CB LiveOps + CB ThreatHunter)
• CB Cloud Sensor: All Versions
• Microsoft Windows: All Supported Versions
• Apple MacOS: All Supported Versions

Configuration/Steps required to see the issue

• Add new endpoints by adding list of email addresses
  1. Endpoints page > Sensor Options > Send installation request
  2. Click on 'Multiple Requests'
  3. Enter comma-separated list of email address to send invitation email to
  4. Click 'Send' button

Cause

Under investigation

Resolution

Will be resolved under DSER-6629. Duplicate emails can be ignored safely.

Additional Information

• While the end user will receive two emails, the links and Installation Code contained in both work without issue as it is the same information