CB Cloud: Duplicate Emails Sent When Adding New Users On Endpoints Page
book
Article ID: 289685
calendar_today
Updated On: 10-08-2020
Products
Carbon Black Cloud Endpoint Standard (formerly Cb Defense)
Issue/Introduction
- New User added receives more than one invitation email
- Links in email work
Environment
- Carbon Black Cloud Console: February '18 release and Higher (0.36.0)
- Audit and Remediation (CB LiveOps)
- Enterprise EDR (CB ThreatHunter)
- Managed Detection (CB ThreatSight)
- Endpoint Standard (CB Defense)
- Endpoint Advanced (CB Defense + CB LiveOps)
- Endpoint Enterprise (CB Defense + CB LiveOps + CB ThreatHunter)
- CB Cloud Sensor: All Versions
- Microsoft Windows: All Supported Versions
- Apple MacOS: All Supported Versions
Configuration/Steps required to see the issue
- Add new endpoints by adding list of email addresses
- Endpoints page > Sensor Options > Send installation request
- Click on 'Multiple Requests'
- Enter comma-separated list of email address to send invitation email to
- Click 'Send' button
Cause
Under investigation
Resolution
Will be resolved under DSER-6629. Duplicate emails can be ignored safely.
Additional Information
- While the end user will receive two emails, the links and Installation Code contained in both work without issue as it is the same information
Feedback
Was this article helpful?
thumb_up
Yes
thumb_down
No