Cb Response: Administrators Locked Out of Console
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Cb Response: Administrators Locked Out of Console


Article ID: 289675


Updated On:


Carbon Black EDR (formerly Cb Response)


  • Administrators are unable to login to console due to forgotten account details
  • No other admin level accounts are accessible or available
  • Default admin account is inaccessible


  • Cb Response Server: All Supported Versions
  • Linux: All Supported Versions


  • Administrative user(s) do not have access to their accounts or the admin account created during install.


  1. Log into the response server
  2. Navigate to /usr/share/cb
  3. Run the following command:
./cbuser add -u UserName -f FirstName -l LastName -g -p Password
  1. Log into console with newly created user

Additional Information

  • The "-g" argument in the command with give the user global admin privileges
  • Arguments listed in command are the minimum requirements to add a user
  • To list available arguments, run
    • ./cbuser add -h