Endpoint Standard: Sensor is failing the Cisco AnyConnect VPN Antivirus check

Products

• Carbon Black Cloud Endpoint Standard (formerly Cb Defense)

Issue/Introduction

• Cisco AnyConnect client runs System Scan and fails to connect after updating Endpoint Standard Sensor
• Attempts to connect to AnyConnect VPN fail with a message like:

  Your PC does not have a supported firewall or anti-virus software

Environment

• Endpoint Standard (Formerly CB Defense) Sensor: All Supported Versions
• Microsoft Windows: All Supported Versions
• Apple Mac OS: All Supported Versions
• Cisco AnyConnect VPN client
• Cisco Identity Services Engine (ISE)

Cause

Installed version of the Endpoint Standard Sensor has not been added to the Identity Services Engine as an Anti-Virus Condition

Resolution

• Work with Cisco AnyConnect VPN Administrator to ensure a check for the Endpoint Standard Sensor version being used has been added to the Identity Services Engine (ISE)
• If this has already been done, then the organization's AnyConnect VPN Admin should follow up with Cisco AnyConnect support to ensure that this check is included in a future release or implement the recommended workaround(s)