Endpoint Standard: Sensor is failing the Cisco AnyConnect VPN Antivirus check
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Endpoint Standard: Sensor is failing the Cisco AnyConnect VPN Antivirus check

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Article ID: 289664

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Updated On:

Products

Carbon Black Cloud Endpoint Standard (formerly Cb Defense)

Issue/Introduction

  • Cisco AnyConnect client runs System Scan and fails to connect after updating Endpoint Standard Sensor
  • Attempts to connect to AnyConnect VPN fail with a message like:
    Your PC does not have a supported firewall or anti-virus software

Environment

  • Endpoint Standard (Formerly CB┬áDefense) Sensor: All Supported Versions
  • Microsoft Windows: All Supported Versions
  • Apple Mac OS: All Supported Versions
  • Cisco AnyConnect VPN client
  • Cisco Identity Services Engine (ISE)

Cause

Installed version of the Endpoint Standard Sensor has not been added to the Identity Services Engine as an Anti-Virus Condition

Resolution

  • Work with Cisco AnyConnect VPN Administrator to ensure a check for the Endpoint Standard Sensor version being used has been added to the Identity Services Engine (ISE)
  • If this has already been done, then the organization's AnyConnect VPN Admin should follow up with Cisco AnyConnect support to ensure that this check is included in a future release or implement the recommended workaround(s)