Cb Protection: Error 2203 – Cannot Open Database File When Installing Agent

Products

• Carbon Black App Control (formerly Cb Protection)

Issue/Introduction

When installing the Cb Protection agent the install fails with the following error: “Error 2203 – Cannot Open Database File”
 

Environment

Cb Protection Agent: All Versions
Microsoft Windows: All Supported Versions

Cause

This is caused by inaccurate or missing environement variables for the Temp folder in Windows.

Resolution

How to correct environment variables: 

1. Right-click My Computer --> Properties --> Select the Advanced tab --> Select Environment Variables
2. In the section titled "User Variables for Administrator" edit the TEMP and the TMP values to be the following: 

• Variable Name: TEMP Variable Value: %USERPROFILE%\Local Settings\Temp 
• Variable Name: TMP Variable Value: %USERPROFILE%\Local Settings\Temp