CB Defense: Interoperability Issue With vShield Endpoint Thin Agent
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Article ID: 289639
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Updated On:
Products
Carbon Black Cloud Endpoint Standard (formerly Cb Defense)
Issue/Introduction
Loss of performance with application transfer speeds and in-app performance
Environment
- CB Defense Sensor: 3.3.0.984
- Microsoft Windows: All Supported Versions
- VMware Tools: 10.2.5
Cause
Interoperability problem between CB Defense and vShield Endpoint Thin Agent
Resolution
- Verify vsepflt.sys is installed:
- Open an administrative command prompt
- Run the following command:
fltmc
- Confirm vsepflt appears in the list
- Upgrade to the latest version of VMware Tools
- Alternatively, uninstall the vsepflt.sys driver:
- Run the following command in an administrative command prompt to uninstall the driver:
fltmc unload vsepflt
Additional Information
If the issue persists after following the directions above, please open a new support case for further investigation
Feedback
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Yes
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No