CB Defense: Interoperability Issue With vShield Endpoint Thin Agent
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CB Defense: Interoperability Issue With vShield Endpoint Thin Agent

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Article ID: 289639

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Updated On:

Products

Carbon Black Cloud Endpoint Standard (formerly Cb Defense)

Issue/Introduction

Loss of performance with application transfer speeds and in-app performance

Environment

  • CB Defense Sensor: 3.3.0.984
  • Microsoft Windows: All Supported Versions
  • VMware Tools: 10.2.5

Cause

Interoperability problem between CB Defense and vShield Endpoint Thin Agent

Resolution

  1. Verify vsepflt.sys is installed:
    1. Open an administrative command prompt
    2. Run the following command:
      fltmc
    3. Confirm vsepflt appears in the list
  2. Upgrade to the latest version of VMware Tools
  3. Alternatively, uninstall the vsepflt.sys driver:
    1. Run the following command in an administrative command prompt to uninstall the driver: 
      fltmc unload vsepflt

Additional Information

If the issue persists after following the directions above, please open a new support case for further investigation