Cb Protection: The agent errors during install with Error 0x424
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Cb Protection: The agent errors during install with Error 0x424

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Article ID: 289590

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Updated On:

Products

Carbon Black App Control (formerly Cb Protection)

Issue/Introduction

  • After launching the agent installer the install abruptly ends without completing.
  • The Agent installation log located in C:\ProgramData\Bit9\Parity Agent\Logs shows this error:
    • ERROR:  Unable to open service 'ParityDriver' to start it because of error 0x424 

Environment

  • Cb Protection Agent: All Versions
  • Microsoft Windows: All Supported Versions

Cause

This is caused by an issue with the Microsoft cryptsvc. 

Resolution

  1. Log on to the server as Administrator, go to Start -> Run -> cmd 
  2. From command prompt, run following commands sequentially 
    1. net stop cryptsvc 
    2. ren %systemroot%\system32\catroot2 catroot2.old 
    3. net start cryptsvc