CB Defense for VMware: Error Connecting To AppDefense Service

Products

• Carbon Black Cloud Endpoint Standard (formerly Cb Defense)

Issue/Introduction

• Error seen on Settings > VMware

  We couldn't connect to the CB Defense and VMware AppDefense integration service.TRY AGAIN

• Start button not visible

Environment

• CB Defense PSC Console: All Versions
• CB Defense for VMware: All Versions

Cause

Carbon Black is currently investigating the cause of this issue

Resolution

• A fix has not yet been identified by Engineering. This article will be updated once this information is available
• If you are experiencing this issue, please open a support case