How To Clear Prioritized Agent Upgrades
search cancel

How To Clear Prioritized Agent Upgrades

book

Article ID: 289564

calendar_today

Updated On:

Products

Carbon Black App Control (formerly Cb Protection) Carbon Black App Control

Issue/Introduction

The steps are needed to fix an issue when a prioritized agent upgrade fails multiple times due to some reason, and this causes all other agent upgrade requests to stall.

Environment

App Control Server: All Supported Versions

Resolution

  1. Take a full backup of the DAS database. As this requires running a script against the database, having a good backup is highly recommended
  2. Navigate in the console to Administration > System Configuration > Advanced Options
  3. At the bottom of the page, click the "Edit" button
  4. Find the "Allow Agent Upgrades" > Set it to Disabled 
  5. At the bottom of the page, click the "Update" button
  6. Temporarily stop the App Control Server and Reporter services
  7. Download the attached "remove_prioritization_upgrade.sql"
  8. Open SQL Mgmt Studio with the service account and Run the "remove_prioritization_upgrade.sql" script
  9. Start the App Control Server and Reporter services

Additional Information

The script will remove any prioritized agent upgrades and then expire the host (forcing the agent to disconnect and then reconnect with the server).

Attachments

remove_prioritization_upgrades.sql get_app
Powered by Wolken Software