App Control: Error: "The Cb Protection Server Took Too Long to Answer"
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Article ID: 289558
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Updated On:
Products
Carbon Black App Control (formerly Cb Protection)
Issue/Introduction
- "AD Connectivity issues - The Cb Protection Server took too long to answer. "
- Cannot pull groups in Policy Mapping.
Environment
- App Control Server: 8.0 and Higher
Cause
Slow AD environment. Queries are taking more than 120 seconds.
Resolution
- Navigate to: "\Program Files (x86)\Bit9\Parity Console\WebUI\include\parity.ini"
- Change SOAP Call Timeout to "180".
- Restart services.
Feedback
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Yes
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No