App Control: Error: "The Cb Protection Server Took Too Long to Answer"
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App Control: Error: "The Cb Protection Server Took Too Long to Answer"

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Article ID: 289558

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Updated On:

Products

Carbon Black App Control (formerly Cb Protection)

Issue/Introduction

  • "AD Connectivity issues - The Cb Protection Server took too long to answer. "
  • Cannot pull groups in Policy Mapping.

Environment

  • App Control Server: 8.0 and Higher

Cause

Slow AD environment. Queries are taking more than 120 seconds.

Resolution

  1. Navigate to: "\Program Files (x86)\Bit9\Parity Console\WebUI\include\parity.ini"
  2. Change SOAP Call Timeout to "180".
  3. Restart services.