CB ThreatHunter: Sensor constantly rebooting after installation
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Article ID: 289521
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Updated On:
Products
Carbon Black Cloud Enterprise EDR (formerly Cb Threathunter)
Issue/Introduction
Sensor installation shows as successful and the sensor is shown as running, but will shutdown shortly after and repeat the cycle
Environment System logs show the message
The Cb Defense service terminated unexpectedly. It has done this # time(s). The following corrective action will be taken in 300000 milliseconds: Restart the service.
A .DMP file is created in C:\Program Files\Confer
Environment
CB ThreatHunter Sensor: 3.4.0.780
Microsoft Windows: All Supported Versions
Cause
This issue occurs in environments with older processors that cannot handle certain instructions - UAV-707