CB Response Cloud: User cannot log into account created with special characters
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Article ID: 289507
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Updated On:
Products
Carbon Black EDR (formerly Cb Response)
Issue/Introduction
Login attempt fails with message: 'Uh-oh! Sorry, something happened we didn't expect.'
Environment
- CB Response Cloud: All Versions
Cause
The username was created with an unsupported special character
Resolution
The username must be recreated without special characters
Feedback
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Yes
thumb_down
No