CB PSC: What Access Does Support Have to a Customer Environment?

Products

• Carbon Black Cloud Enterprise EDR (formerly Cb Threathunter)

Issue/Introduction

How much access does the Carbon Black Support team have to an organization's environment?

Environment

• CB PSC: All Versions
  • CB ThreatHunter
  • CB Defense

Resolution

Support has view-only access to perform investigations. 

Additional Information

A select group have the ability to make changes in organizations only in situations where the customer has approved the change