Carbon Black Cloud Console: HTML Formatting Tags Appear in Event Description Field of Event Export

Products

• Carbon Black Cloud Endpoint Standard (formerly Cb Defense)
• Carbon Black Cloud Enterprise EDR (formerly Cb Threathunter)

Issue/Introduction

Exporting events from Investigate Page, regardless of Event Quantity, adds HTML Formatting Tags in the Event Description Field of the Export.

Environment

• Carbon Black Cloud Console: All Versions
  • Endpoint Standard (Formerly CB Defense)
  • Enterprise EDR (Formerly CB ThreatHunter)

Cause

This is a current known issue and remediation will be carried out under DSER-27951, with fix version and release date as yet, TBD. This article will be updated once the release has been made available.

Resolution

Ignore the HTML tags, as the information is still contained within the export.