CB Response: Sensor upgrade locks yum services
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Article ID: 289453
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Updated On:
Products
Carbon Black EDR (formerly Cb Response)
Issue/Introduction
- Sensor install.log shows that the installation never completed
- Yum update process for cbsensor is still running days after the upgrade
- Yum lockout errors in /var/log/messages
- Sensor health status is 50 Driver Failure
Environment
- CB Response Sensor: 6.1.10
- Chef yum-dump.py
Cause
Upgrade script does not timeout if the upgrade gets stuck
Resolution
- Sensor version 6.2 and higher no longer uses yum to upgrade the sensor
- As a workaround, manually kill the yum update process
- Find the yum update process
- Kill the process
Additional Information
Sensor may require a server reboot to complete the upgrade in a healthy state
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