Carbon Black Cloud: Network connection issues with more than one MDM Profile when Network Extension enabled
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Article ID: 289450
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Updated On:
Products
Carbon Black Cloud Endpoint Standard (formerly Cb Defense)
Carbon Black Cloud Enterprise EDR (formerly Cb Threathunter)
Environment
- Carbon Black Cloud Sensor: v3.5.1.31
- Apple macOS: Big Sur (11.x) and Higher
- Workspace One used for MDM Profiles
Cause
Workstation is assigned to both Main profile and an individual profile, adding duplicate Network extension and causing routing issues
Resolution
Modify Workspace One configuration so workstations only get one profile assigned
Additional Information
- Best practice is to add devices into appropriate smart group during enrollment to avoid assignment into overlapping groups
Feedback
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