Carbon Black Cloud: Unable to Delete endpoints that are in a 'Pending Install' Status from the web console
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Carbon Black Cloud: Unable to Delete endpoints that are in a 'Pending Install' Status from the web console

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Article ID: 289420

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Updated On:

Products

Carbon Black Cloud Endpoint Standard (formerly Cb Defense)

Issue/Introduction

Unable to Delete endpoints that are in a 'Pending Install' Status from the web console

Environment

  • Carbon Black Cloud Console: 1.22

Cause

This is currently being tracked under DSER-50831

Resolution

This is currently being worked on, please check the release notes to see if it is listed under known issues, or resolved issues.

If you have further questions or need additional assistance, contact support and reference this knowledge base article.

Additional Information

  • If the administrator chooses 'Delete Deregistered Assets' on the dropdown for the 'Take Action' they get a red error toast stating: "Deletion failed. Only deregistered assets can be deleted"
  • If the administrator chooses 'Uninstall Sensors' on the dropdown for the 'Take Action' they get a red error toast stating: "Sensor uninstall failed"¬†
  • If the administrator clicks on the trash can icon that is under the actions columns or the one in the 'Endpoint Details' row side panel. They get a red error toast stating: "Deletion failed. Only pending invitations can be deleted"
  • If the administrator clicks on the greater than icon that opens the 'Endpoint Details' row side panel. They get a red error toast stating: "No device found" but some basic information is given about the device