Unable to Delete endpoints that are in a 'Pending Install' Status from the Carbon Black web console
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Article ID: 289420
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Updated On:
Products
Carbon Black Cloud Endpoint Standard (formerly Cb Defense)Carbon Black Cloud Enterprise EDR (formerly Cb Threathunter)Carbon Black Cloud Audit and Remediation (formerly Cb Live Ops)
Issue/Introduction
Unable to Delete endpoints that are in a 'Pending Install' Status from the web console
Log a Support ticket and include your org_id and device_id impacted
Additional Information
If the administrator chooses 'Delete Deregistered Assets' on the dropdown for the 'Take Action' they get a red error toast stating: "Deletion failed. Only deregistered assets can be deleted"
If the administrator chooses 'Uninstall Sensors' on the dropdown for the 'Take Action' they get a red error toast stating: "Sensor uninstall failed"
If the administrator clicks on the trash can icon that is under the actions columns or the one in the 'Endpoint Details' row side panel. They get a red error toast stating: "Deletion failed. Only pending invitations can be deleted"
If the administrator clicks on the greater than icon that opens the 'Endpoint Details' row side panel. They get a red error toast stating: "No device found" but some basic information is given about the device