CB Protection: The 32-bit Agent Service Crashes or the Agent is Disconnected With Avecto Defendpoint Installed
search cancel

CB Protection: The 32-bit Agent Service Crashes or the Agent is Disconnected With Avecto Defendpoint Installed

book

Article ID: 289417

calendar_today

Updated On:

Products

Carbon Black App Control (formerly Cb Protection)

Issue/Introduction

  • The Protection agent service crashes on Windows 32-bit machines and becomes disconnected after reboot when installed
  • This has only been seen on 32-bit Agents but could potentially happen on others

Environment

  • CB Protection 8.x and Higher
  • Microsoft Windows: 32-bit versions¬†

Cause

This can happen if the Anti-Virus exclusions aren't made for Avecto Endpoint configuration

Resolution

Make exclusions within Avecto Endpoint per the Anti-Virus Exclusions list here