Screenshot of the connector setting from the console (System Configuration > Connector)
For FireEye, debug.log and error.htm from %Program Files%\bit9\Integrations\FireEye\listener\ folder
Please provide the results from this query:
use das
select * from dbo.antibody_analysis_providers
On this query provide the results and check the analysis_param column to verify if it has a NULL entry or if it specifies which network connector is supposed to provide the analysis.
use das
select * from dbo.antibody_analysis_files where status = "Error"
If the issue is related to upload, verify that the source endpoint is online and the repository folder is available.
If the issue is related to permission, verify that the account for the repository folder has proper permission to read/write/delete.
If using an Event Rule to trigger file analysis on the network connector, please provide the details of the rule and verify the settings.