Carbon Black Cloud: Setup of the CBCSyslog Fails With ImportError

Products

• Carbon Black Cloud Enterprise EDR (formerly Cb Threathunter)

Issue/Introduction

Setup of the Linux CBC Syslog server fails with the error 

ImportError: cannot import name 'soft_unicode' from 'markupsafe' (/usr/local/lib/python3.8/dist-packages/markupsafe/__init__.py)

Environment

• Carbon Black Cloud: All Version
• Python: 3.x

Cause

Newer versions of markupsafe don't contain the soft_unicode module

Resolution

Install the older version of markupsafe (on Ubuntu) with the following command

sudo pip3 install markupsafe==2.0.1