Carbon Black Cloud: Adding a New User Fails With "Failed to create user"
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Carbon Black Cloud: Adding a New User Fails With "Failed to create user"

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Article ID: 289380

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Updated On:

Products

Carbon Black Cloud Enterprise EDR (formerly Cb Threathunter)

Issue/Introduction

Trying to add a new user to the Org fails with error
Failed to create user
Request failed with status code 400

Environment

  • Carbon Black Cloud: All Versions

Cause

This can happen if the page input validation is failingĀ 

Resolution

Make sure that all the user fields are filled out correctly

Additional Information

The phone number field input should be in a valid phone number format