Carbon Black Cloud: Adding a New User Fails With "Failed to create user"
Article ID: 289380
Updated On:
Products
Carbon Black Cloud Enterprise EDR (formerly Cb Threathunter)
Issue/Introduction
Trying to add a new user to the Org fails with error
Failed to create user Request failed with status code 400
Environment
- Carbon Black Cloud: All Versions
Cause
This can happen if the page input validation is failing
Resolution
Make sure that all the user fields are filled out correctly
Additional Information
The phone number field input should be in a valid phone number format
Feedback
Yes
No
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