Workload: "Internal error related to CBC Workload server has occurred" During Appliance Registration
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Article ID: 289342
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Updated On:
Products
Carbon Black Cloud Workload
Issue/Introduction
- During CBC Appliance Registration the error occurs "Internal error related to CBC Workload server has occurred"
- vsphere-worker.log has the error "Server certificate chain is not trusted and thumbprint doesn't match"
Environment
- Carbon Black Cloud Workload: All Versions
- VMware VSphere: 6.5 and above
Cause
Vsphere Certificate error is causing issue validating thumbprint
Resolution
- This may be corrected with the isdoctor tool found here
- If not familiar with isdoctor please reach out to VMWare Vsphere support for help correcting the issue
Feedback
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Yes
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