Workload: "Internal error related to CBC Workload server has occurred" During Appliance Registration
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Workload: "Internal error related to CBC Workload server has occurred" During Appliance Registration

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Article ID: 289342

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Updated On:

Products

Carbon Black Cloud Workload

Issue/Introduction

  • During CBC Appliance Registration the error occurs "Internal error related to CBC Workload server has occurred"
  • vsphere-worker.log has the error "Server certificate chain is not trusted and thumbprint doesn't match"

Environment

  • Carbon Black Cloud Workload: All Versions
  • VMware VSphere: 6.5 and above

Cause

Vsphere Certificate error is causing issue validating thumbprint

Resolution

  • This may be corrected with the isdoctor tool found here
  • If not familiar with isdoctor please reach out to VMWare Vsphere support for help correcting the issue