CB Response Cloud: Creating User Fails With "That username is already taken"
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CB Response Cloud: Creating User Fails With "That username is already taken"

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Article ID: 289335

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Updated On:

Products

Carbon Black EDR (formerly Cb Response)

Issue/Introduction

When creating a new user with a username that has been used, and perhaps even deleted, fails with "That username is already taken"

Environment

  • CB Response Cloud: All Supported Versions

Cause

Even after deleting an old username, that username may no longer be used for CB Response Cloud

Resolution

  • Create a new unique username¬†