Carbon Black Cloud: How to Create Admin Accounts in Multiple Orgs Using Same Email Address

Products

• Carbon Black Cloud Endpoint Standard (formerly Cb Defense)

Issue/Introduction

Create Admin Accounts in Multiple Orgs Using a Single Email Address

Environment

• Carbon Black Cloud Console: All Versions

Resolution

1. Add an administrator.
2. In the email field, enter the local-part of the email address and add "+" [org name] before the domain. Always stick to yourname+[orgname]@address.com naming convention for any Admin users being adding using this method
3. Once the invitation is sent out, the "+" [org name] will be stripped out of the email so it will arrive at the staff member's real email address.  The invited admin can click through the invitation email to finish setting up the account
4. The account will not appear on the Administrators page within the specified org until the invited user has clicked through the email and completed the registration.
5. In order to use the same email address to maintain multiple admin accounts across numerous orgs., admins will need to always enter the unique yourname+[orgname]@address.com email address when logging in to the CB Defense console

Additional Information

The solution will only work if the email service supports "+something" aliases