Carbon Black Cloud: Sensor Still Appears in Windows Even After the Sensor Removal Tool Has Been Run
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Carbon Black Cloud: Sensor Still Appears in Windows Even After the Sensor Removal Tool Has Been Run

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Article ID: 289267

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Updated On:

Products

Carbon Black Cloud Endpoint Standard (formerly Cb Defense)

Issue/Introduction

Even after using the Sensor Removal Tool Carbon Black Cloud still shows up in Windows Programs and Features or Add/Remove Programs as available to uninstall

Environment

  • Carbon Black Cloud Sensor: 3.3.x and Higher
  • Microsoft Windows: All Supported Versions

Cause

Some versions of the uninstall tool do not remove this registry key correctly

Resolution

1. Go to HKEY_CLASSES_ROOT\Installer\Products\ in Regedit
2. Search for cb defense or carbon black if 3.5 and higher
3. Delete the corresponding key HKEY_CLASSES_ROOT\Installer\Products\{Cb Defense GUID}
4. Check to confirm if CB Defense still shows up in Windows

Additional Information

The uninstall process should have already removed the confer directory before these steps need to be attempted