Sensor Gateway: Retrieving Registration Code Fails With "Failed to Retrieve Code for Sensor Gateway"

Products

• Carbon Black Cloud Workload

Issue/Introduction

• When trying to retrieve a registration code for a sensor gateway url it fails with error

  Failed to Retrieve Code for Sensor Gateway

• .HAR file may show http 500 error

Environment

• Carbon Black Cloud Console: All Supported Versions
• Sensor Gateway: All Supported Versions

Cause

• This can be caused by the Sensor Gateway URL having a / at the end of it
• https://sensor.gateway.url/ instead of https://sensor.gateway.url

Resolution

Removing the / at the end of the Sensor Gateway URL

1. Remove the existing docker container 

   docker rm -f <container id>

2. Run the installation script

   ./sensor_gw_install.sh
   

3. Configure everything the same except remove the training slash in the Sensor Gateway entry point URL

   https://sensor.gateway.url

4. Verify the Connect to Carbon Black Cloud through Sensor Gateway Registration Code now works