Cb Protection: "Generic host package could not obtain default values from registry" error when installing new agent

Products

• Carbon Black App Control (formerly Cb Protection)

Issue/Introduction

When trying to install a new agent, the installation fails with an error message.

Generic host package could not obtain default values from registry. Install cannot proceed without server and port settings.

 

Environment

• CB Protection Agent: All Supported Versions
• Microsoft Windows: All Supported Versions

Cause

This is a result of using the ParityHostAgent.msi file to deploy new agents, which is intended to be used for upgrades only. This package does not contain the necessary configurations to deploy a new agent.

Resolution

Deploying a new agent requires the use of one of the installer packages obtained from the server, located at: https://<Server Name>/hostpkg

Additional Information

• To use the ParityHostAgent.msi for deploying new agents, follow the steps for Manually Upgrade
• This can also happen when using the policy installer with incorrect permissions