Endpoint Standard: Local Mirror Update Servers Not Updating since TLS 1.2 was implemented on our Signature Servers
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Article ID: 289206
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Updated On:
Products
Carbon Black Cloud Workload
Issue/Introduction
The Local Mirror server has not been able to update Signature pack versions.
No alerts are shown in the console.
Environment
Carbon Black Cloud Console: All Versions
Endpoint Standard Local Mirror Server
Microsoft Windows: All Supported Versions
Carbon Black Cloud Sensor: 3.8.0.684 and Higher
Microsoft Windows: All Supported Versions
Cause
This as a result of our decision to retire pre-TLS 1.2 on our servers. As a result the update is attempting to write to a protected folder and is being prevented by tamper protection.
Resolution
This issue is being worked on by our Engineering team and until a fix is created the workaround is to put the sensor in bypass on the mirror server.