EDR: Can Carbon Black Support Reset MFA for On-Premises Installations?

Products

• Carbon Black EDR (formerly Cb Response)

Issue/Introduction

Can Support reset Duo MFA for On Prem Installations?

Environment

• EDR Server: All Supported Versions
• Duo MFA

Resolution

• Support can only reset Duo MFA for users of Hosted EDR as Carbon Black provides that specific Duo account.
• On-premises customers must contact their corporate Duo administrator.