EDR Unified View: HTTP 401 Unauthorized Message when attempting to Browse Cluster
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Article ID: 289159
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Updated On:
Products
Carbon Black Hosted EDR (formerly Cb Response Cloud)
Issue/Introduction
User is unable to Browse Cluster from Unified View console with error message "HTTP 401 Unauthorized"
Environment
- EDR Server: All Supported Versions
- EDR Unified View: All Supported Versions
Cause
HTTP 401 Unauthorized errors happen when the API token is mismatched from the EDR Cluster user account.
Resolution
- Login to the EDR Cluster as the user account
- Reset the API token- https://community.carbonblack.com/t5/Knowledge-Base/EDR-How-to-get-an-API-Token-From-the-UI/ta-p/67940
- Copy the new API Token Value
- Apply the new API Token Value to the Cluster configuration on the Unified View console
Feedback
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