Carbon Black Cloud: Application fails to launch with error message box that displays the message "Internal Error 00000012"
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Article ID: 289151
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Updated On:
Products
Carbon Black Cloud Endpoint Standard (formerly Cb Defense)
Issue/Introduction
3rd party applications will display the message "Application Error 00000012" when CBC sensor is not in bypass
Environment
Carbon Black Cloud Console: Current Version
Carbon Black Cloud Windows Sensor: 3.9 MR1 or Lower
Windows OS: All Supported Versions
Cause
The sensor was not calling DetourRestoreAfterWith in the DllMain DLL_PROCESS_ATTACH call of ctiuser.dll, which is causing the 3rd party applicationĀ to not start after the ctiuser.dll injection.
Resolution
Issue was resolved in 3.9 MR2 (3.9.2.2698) sensor release.