How to Troubleshoot a Feed Where an Event is Not Being Tagged

Products

• Carbon Black EDR

Issue/Introduction

How to manually trigger the Feed_Sync job to run on the EDR Console server before its schedule time

Environment

• EDR Console: 7.0.X and Higher

Resolution

1. Connect to the Primary EDR Server node via SSH
2. In Terminal, run the cmds to manually execute the feed_sync job:
   1. Troubleshooting a specific feed output

/usr/share/cb/virtualenv/bin/python -m cb.maintenance.job_runner --master -vvv feed_search --tag --feed FeedName &> /tmp/feedsearch.out && /usr/share/cb/cbpost /tmp/feedsearch.out

2. Troubleshooting an IOC Feed ​

/usr/share/cb/virtualenv/bin/python -m cb.maintenance.job_runner --master -vvv feed_search --tag --iocs md5 &> /tmp/feedsearchmd5.out && /usr/share/cb/cbpost /tmp/feedsearchmd5.out

3. Manually execute a full feed_sync job

/usr/share/cb/virtualenv/bin/python -m cb.maintenance.job_runner --master -vvv feed_sync --full-sync &> /tmp/feedsync.out && /usr/share/cb/cbpost /tmp/feedsync.out

Additional Information

• This should be used for troubleshooting when an event is not being tagged or tagged improperly.
• The '-vvv' means the logs will be Verbose, the highest level of debug output
• The '/usr/share/cb/cbpost' part of the cmds will upload the results to the Alliance server for Cb Support to review