EDR: Process Analysis WebUI page times out loading long running process

Products

• Carbon Black EDR (formerly Cb Response)

Issue/Introduction

Process Analysis page times out when loading process in the WebUI.

Environment

• EDR Server: 6.2.x and Higher

Cause

Processes that have a huge number of netconns and large number of segments have too much information to load before the timeout is reached.

Resolution

1. For every node in the cluster, edit the /etc/cb/cb.conf,

vi /etc/cb/cb.conf

2. Add the following parameter:

CoreServicesMaxSegmentsPerProcess=50

3. Restart of the cluster services- https://community.carbonblack.com/t5/Knowledge-Base/CB-Response-How-to-restart-server-services/ta-p/41294