App Control: How to resync the agent cache file information with the Server

Products

• Carbon Black App Control (formerly Cb Protection)

Issue/Introduction

Explain how to resync the agent cache file information with the CB Protection Server

Environment

• App Control: All Versions
• App Control Agent: All Versions

Resolution

1. In the console, click on Assets > Computers,
2. Select the Agent Details page for the endpoint you want to resync
3. On the right-hand column select Other Actions > Re-synchronize all file information

Additional Information

Resyncing the file information from the agent cache to the server might take a while, so its recommended to check later to validate that the console shows the expected inventory.