Connect an XP or Server 2003 Agent to the Console
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Connect an XP or Server 2003 Agent to the Console

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Article ID: 289042

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Updated On:

Products

Carbon Black App Control (formerly Cb Protection)

Issue/Introduction

How to connect an Agent installed on Windows XP or Windows Server 2003 to the App Control Server

Environment

  • App Control Server: All Supported Versions
  • App Control Agent: All Supported Versions
  • Microsoft Windows XP (Service Pack 3)
  • Microsoft Windows Server 2003 (Service Pack 2)

Resolution

  1. Verify the endpoint can reach the Server Address (System Configuration > General) for the App Control Server.
  2. Verify that Windows Server 2003 and XP are updated to the latest Service Pack with all Hotfixes applied.
    • Server 2003 requires KB3072630 and KB948963 for AES Ciphers support
  3. Verify that the Operating System hosting the App Control Server and the client Server 2003/XP OS have a matching TLS Protocol/Ciphers Suites
      • TLS_RSA_WITH_AES_128_CBC_SHA (Server 2003 requires KB3072630 and KB948963)
      • TLS_RSA_WITH_AES_256_CBC_SHA (Server 2003 requires KB3072630 and KB948963)
      • TLS_DHE_DSS_WITH_3DES_EDE_CBC_SHA
      • TLS_RSA_WITH_3DES_EDE_CBC_SHA

Additional Information

  • Typically  TLS/Cipher Suites modifications must be done via the TLS Registry Settings, or by managing TLS via GPO ,or with a 3rd party tool like IISCrypto (use v1.6 for Server 2003)
  • Assistance in editing the TLS & Cipher Suites in the Operating System may require support from Microsoft.
  • Windows XP or Windows Server 2003 must be updated to the latest Service Pack with all Hotfixes applied.
  • The AES Ciphers Suites on Server 2003 require installation of KB3072630, and the KB948963 patch which is no longer available for download by Microsoft.
  • One can request KB948963 directly from Microsoft or download from a 3rd party file repository like VirusTotal (requires account).
  • Windows Server 2022 does not support 3DES and older Cipher Suites by default