App Control: How To Connect an XP or Server 2003 Agent to the Console
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App Control: How To Connect an XP or Server 2003 Agent to the Console

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Article ID: 289042

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Updated On:

Products

Carbon Black App Control (formerly Cb Protection)

Issue/Introduction

How to connect an Agent installed on Windows XP or Windows Server 2003 to the Console.

Environment

  • App Control Server: All Supported Versions
  • App Control Agent: All Supported Versions
  • Microsoft Windows XP (Service Pack 3)
  • Microsoft Windows Server 2003 (Service Pack 2)

Resolution

  1. Verify the endpoint can reach the Server Address (System Configuration > General) for the App Control Server.
  2. Verify the application server hosting the Console has:
    • A¬†supported Protocol¬†enabled in the OS (SSL 2.0, SSL 3.0, or TLS 1.0).
    • The Triple DES 168 Cipher Suite enabled.
  3. Verify the endpoint has the same Protocol & Cipher Suite enabled.

Additional Information

  • No settings for TLS/Cipher Suites are available in App Control and all configuration must be done at the OS layer.
  • Typically these modifications must be done via the Registry or GPO, but a tool (such as IIS Crypto) may make it easier.
  • Assistance in editing the TLS & Cipher Suites in the Operating System may require support from Microsoft.