App Control: Server Install Fails When Service Account Password Ends With Backslash
book
Article ID: 288990
calendar_today
Updated On:
Products
Carbon Black App Control (formerly Cb Protection)
Issue/Introduction
Server install fails when the service account has password ending with a backslash with an error message:
Validation of user credentials failed. The username or password is not valid
Environment
- App Control (formerly CB Protection) Server: All Versions
Cause
The "ServerSetupCheck" tool incorrectly parses the password
Resolution
Update the service account password and remove the trailing backslash to complete the install
Additional Information
The password can be updated to have a trailing backslash after installation following the steps to update the service account password
Feedback
thumb_up
Yes
thumb_down
No