App Control: Console Displays Blank Server Certificate with Error "Certificate with specified thumbprint not found"
book
Article ID: 288985
calendar_today
Updated On:
Products
Carbon Black App Control (formerly Cb Protection)
Issue/Introduction
After recent SSL certificate change when navigating to the System Configuration > Security tab page:
- The error "Certificate with specified thumbprint not found" is displayed
- The Server Certificate details are blank
Environment
App Control Server: All Supported Versions
Cause
The previous SSL certificate is still present in the database.
Resolution
- Open SQL Mgmt Studio with account that has permissions to make changes to the DAS database
- Execute the following query:
USE das; exec dbo.UpdateShepherdConfig @name='PrevSSLCertificateThumbprint',@value=NULL;
- Restart the App Control server service
- The updated certificate information should be available now in the console
Feedback
thumb_up
Yes
thumb_down
No