App Control: Console Displays Blank Server Certificate with Error "Certificate with specified thumbprint not found"

Products

• Carbon Black App Control (formerly Cb Protection)

Issue/Introduction

After recent SSL certificate change when navigating to the System Configuration > Security tab page:

• The error "Certificate with specified thumbprint not found" is displayed
• The Server Certificate details are blank

Environment

App Control Server: All Supported Versions

Cause

The previous SSL certificate is still present in the database.

Resolution

1. Open SQL Mgmt Studio with account that has permissions to make changes to the DAS database
2. Execute the following query:

   USE das; exec dbo.UpdateShepherdConfig @name='PrevSSLCertificateThumbprint',@value=NULL;

3. Restart the App Control server service
4. The updated certificate information should be available now in the console