CB Defense: Interoperability Issue With Genetec Video Player
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CB Defense: Interoperability Issue With Genetec Video Player


Article ID: 288933


Updated On:


Carbon Black Cloud Endpoint Standard (formerly Cb Defense)


  • Bypass Permission rules are in place for Genetec directory
  • Genetec video player crashes¬†
  • Issue is resolved with Sensor in bypass


  • CB Defense PSC Console: All versions
  • CB Defense PSC Sensor: and lower
  • Microsoft Windows: All supported versions


There is a known interoperability issue with the Sensor and the Genetec video player


  1. Upgrade Sensor to or higher
  2. Create an API Bypass rule for the Genetec executable
Example (Use full path to executable with minimal wildcards)

Application at path | *:\Users\*\Desktop\Genetec\GenetecVideoPlayer.exe
Performs any API operation


Additional Information

  • Sensor versions previous to may still cause Genetec video player crashes with the API or Full Bypass Permissions in place
  • The Genetec video player is a portable executable that does not require install or registration with Windows; ensure the path used in the rule matches the location of the executable