CB Defense: Interoperability Issue With Genetec Video Player
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Article ID: 288933
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Updated On:
Products
Carbon Black Cloud Endpoint Standard (formerly Cb Defense)
Issue/Introduction
Bypass Permission rules are in place for Genetec directory
Genetec video player crashes
Issue is resolved with Sensor in bypass
Environment
CB Defense PSC Console: All versions
CB Defense PSC Sensor: 3.4.0.887 and lower
Microsoft Windows: All supported versions
Cause
There is a known interoperability issue with the Sensor and the Genetec video player
Resolution
Upgrade Sensor to 3.4.0.1016 or higher
Create an API Bypass rule for the Genetec executable
Example (Use full path to executable with minimal wildcards)
Application at path | *:\Users\*\Desktop\Genetec\GenetecVideoPlayer.exe
Performs any API operation
Bypass
Additional Information
Sensor versions previous to 3.4.0.1016 may still cause Genetec video player crashes with the API or Full Bypass Permissions in place
The Genetec video player is a portable executable that does not require install or registration with Windows; ensure the path used in the rule matches the location of the executable