- The {CB Defense GUID} is a string of characters randomly generated for each new sensor install. This is different from the MSI GUID. The value can be found via an elevated command prompt
reg query HKEY_CLASSES_ROOT\Installer\Products\ /s /f "Cb Defense Sensor"
- For newer sensors (3.5 and higher)
reg query HKEY_CLASSES_ROOT\Installer\Products\ /s /f "Carbon Black Cloud Sensor"
- It may be necessary to review all entries in HKEY_CLASSES_ROOT\Installer\Products\ to ensure there are not multiple entries for Carbon Black Cloud/Cb Defense
- This issue can happen if SCCM Configuration Manager is configured with detection rule: "This MSI product code must exist on the target system to indicate the presence of this application"
- This issue will occur on any machines with this registry key in place, even if Carbon Black Cloud/Cb Defense has been uninstalled