Carbon Black Cloud: MSSP User Deletion Fails
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Carbon Black Cloud: MSSP User Deletion Fails

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Article ID: 288896

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Updated On:

Products

Carbon Black Cloud Endpoint Standard (formerly Cb Defense)

Issue/Introduction

Deleting a User in the MSSP console results in the following error
Failed to delete user Request failed with status code 400

Environment

  • Carbon Black Cloud (Formerly PSC) Console:  All supported versions
  • Orgs are attached to an MSSP account
  • Users managed through MSSP Console

Cause

The same user email is used in multiple orgs

Resolution

  1. Please open a support ticket to assist in deletion of the User account
  2. Please provide the following
  • User name
  • User email
  • Associated organizations

Additional Information

  • A future improvement will be implemented to prevent use of the same email address in multiple orgs
  • Please review upcoming PSC release notes for DSER-15001