Carbon Black Cloud Endpoint Standard (formerly Cb Defense)
Issue/Introduction
Upgrading Sensor from 2.x.x.x/3.1.x.x to 3.2.x.x and higher fails
The verbose MSI log may show an error with accessing the db_whi file
Example 1:
Error 1306. Another application has exclusive access to the file 'C:\Program Files\Confer\db_whi'. Please shut down all other applications, then click Retry.
Example 2:
Failed to generate hash for file 'C:\Program Files\Confer\db_whi'. Error: 0x20
Environment
CB Defense PSC Sensor: 3.1.x.x and lower
Windows 10 1709 (10.0.16299), Windows 10 1803 (10.0.17134)
Cause
Known issue with Sensor installers that existed previous to Sensor version 3.2.x.x