CB Defense: Why Doesn't the Protection On/Off Toggle Appear on Some Servers When Enabled By Policy?
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CB Defense: Why Doesn't the Protection On/Off Toggle Appear on Some Servers When Enabled By Policy?

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Article ID: 288875

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Updated On:

Products

Carbon Black Cloud Endpoint Standard (formerly Cb Defense)

Issue/Introduction

Why Doesn't the Protection On/Off Toggle Appear on Some Servers When Enabled By Policy?

Environment

  • CB Defense PSC Console: All Supported Versions
  • CB Defense Sensor: 2.x.x.x and Higher
  • Microsoft Windows: All Supported Versions
  • Apple macOS:  All Supported Versions
  • Sensor Policy has "Allow user to disable protection" option enabled
  • The Protection On/Off toggle does not appear in Sensor GUI on some servers

Resolution

The Protection toggle only displays on single-user operating systems

Additional Information

  • The Protection toggle does not display on terminal servers
  • This setting applies to version 2.x and later sensors only
  • The users' ability to disable protection cannot be removed from 1.0.x sensors
  • The "Allow user to disable protection" policy option is grayed out unless "Show Sensor UI: Detail message" is enabled
  • The following message may appear in Sensor logs after system boot:
    RepMain: This is a Terminal Server - Do NOT show Full UI