Carbon Black Cloud: How to Find Sensors Installed on macOS 10.15 That Require a Reboot?
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Carbon Black Cloud: How to Find Sensors Installed on macOS 10.15 That Require a Reboot?

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Article ID: 288872

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Updated On:

Products

Carbon Black Cloud Endpoint Standard (formerly Cb Defense)

Issue/Introduction

Determine if there are any machines that require a reboot after first installing the 3.3.3.x or higher Sensor onto the Catalina OS 

Environment

  • Carbon Black Cloud Console: All versions
  • Carbon Black Cloud¬†Sensor: 3.3.3.35 and higher
  • Apple MacOS: 10.15.x and higher

Resolution

  1. Navigate to the Inventory > Endpoints page in the CBC Console
  2. Enter the following search term
sensorStates:DRIVER_INIT_REBOOT_REQUIRED
  1. Any systems that still require a reboot will now show on the Endpoints page and can be actioned accordingly

Additional Information

  • Only machines running Catalina with a compatible Sensor that have not been rebooted after initial install should match the "sensorStates:DRIVER_INIT_REBOOT_REQUIRED" search
  • Machines running Catalina with an incompatible Sensor version will enter a Bypass state but will not match the above search criteria