Carbon Black Cloud: There seems to be a problem connecting to Confer

Products

• Carbon Black Cloud Endpoint Standard (formerly Cb Defense)

Issue/Introduction

• During attended installation of Windows Sensor, the Sensor's Graphical Interface prompts user to enter the activation code
• After entering the Activation Code, Sensor returns error "There seems to be a problem connecting to Confer. Please try registering again later."
• Unable to complete activation and installation of Windows Sensor
  

Environment

• Carbon Black Cloud (formerly PSC) Console: All Versions
• Endpoint Standard (formerly CB Defense) Sensor: All Versions
• Microsoft Windows: All Supported Versions

Cause

This issue occurs if the Company Code is used instead of the Install/Activation Code.

Resolution

The Company Code cannot be used in place of the Install/Activation Code during attended installation. Please generate the Install/Activation Code as directed in Endpoint Standard: How to perform an Attended Installation

Additional Information

This error message will be changed to a more descriptive one in a future sensor update