App Control: Connectors Page Errors After Upgrading to Server 8.10.0

Products

• Carbon Black App Control (formerly Cb Protection)

Issue/Introduction

• Connectors Configuration page is getting the error: "Something went wrong! See the error log for more details."
• PHPError logs showing error:

  [09-Oct-2023 05:50:40 America/Chicago] User "[email protected]" requested URL "/configuration.php?tab=connectors&menu" and encountered error "Uncaught TypeError: Unsupported operand types: string & int in C:\Program Files (x86)\Bit9\Parity Console\WebUI\compile\FileName_.file.connectors.ihtml.php:415

Environment

• App Control Server: 8.10.0 and Higher Versions
• FireEye Connector Enabled

Cause

FireEye connector is still enabled.

Resolution

Workaround: Temporarily disable the FireEye Connector via SQL Server Management Studio:

1. Create a full backup of the das database following the steps here.
2. Open SQL Server Management Studio and execute the following query: 

   use das;
   select id, name, enabled, analysisEnabled from API_Connector (nolock) where name like '%FireEye%';

3. Note the id, enabled, and analysisEnabled values.
4. Replace the X below for the Connector ID identified in Step 2 and execute the following query:

   use das;
   exec dbo.API_UpdateNetworkConnector X,0,0

5. Refresh App Control Connector Configuration page

Additional Information

• This issue is currently being investigated as EA-23828.
• Once the settings are confirmed in the Connectors tab, the FireEye connector can be enabled once again by using the following query, substituting X for the id and Y for the analysisEnabled value from Step 2.

  exec dbo.API_UpdateNetworkConnector X,1,Y;