CB Protection: All Agents Showing "Out of Date" After Long Period of Time

Products

• Carbon Black App Control (formerly Cb Protection)

Issue/Introduction

• Agents all show "Out of Date" on their CL list. 
• Agents frequently are taking hours to pull a CL update
• Server log contains frequent "CLStorage: Failed to rename temporary CL file" errors

Environment

• CB Protection Server: 8.0.0 - 8.1.0

Cause

This is caused by another lock on one of the following files, causing them not to be able to rename, or upgrade:

• ConfigList.xml
• ConfigList.xml.enc
• ConfigListWithDeletedItems.xml
• ConfigListWithDeletedItems.xml.enc

Resolution

1. Remote into the CB Protection Server. 
2. Stop the CB Protection Server and Reporter services.
3. Navigate to 

   C:\Program Files (x86)\Bit9\Parity Server\Hostpkg

4. Cut the following files and place them in a backup directory outside the CB protection folder structure:
   • ConfigList.xml
   • ConfigList.xml.enc
   • ConfigListWithDeletedItems.xml
   • ConfigListWithDeletedItems.xml.enc
5. Start the CB Protection Server and Reporter services. 
6. Verify after 5-10 minutes that the files have been recreated.