Cb Protection: Error - Bit9 Software Reputation Service unavailable

Products

• Carbon Black App Control (formerly Cb Protection)

Issue/Introduction

• Error in Dashboard showing SRS connection was lost.
• Error in the System Configuration, showing "Bit9 Software Reputation Service unavailable"
• ParityReporter.log shows: WSE511: It is invalid to use the security token SecurityToken-a0fdedb8-a1d5-464e-ba3b-d16bfa171b59 now because the token is either expired or postdated.

Environment

• Cb Protection Server: 7.x and Earlier
• Microsoft Windows Server: All Supported Versions

Cause

The cause of this disconnect and error, is a certificate packaged with earlier versions of the Cb Protection software, which is now expired. 

Resolution

Two options are available to resolve this connection error:

Upgrade the Cb Protection Software to 8.x

1. Following the directions listed below, you can upgrade to 8.x or later: 
   • https://community.carbonblack.com/docs/DOC-1318
2. Once upgraded, the newer software contains the up to date certificate.

Manually Installing the Newer Certificate:

1. Using the ZIP file and directions listed in the community location below, you can manually update the certificate:
   • https://community.carbonblack.com/thread/2922