CB Protection: Server install fails with TMP file not found
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CB Protection: Server install fails with TMP file not found

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Article ID: 288781

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Updated On:

Products

Carbon Black App Control (formerly Cb Protection)

Issue/Introduction

  • Re-install of CB Protection Server fails with multiple .TMP files not found in the Parity Console directories. 
  • Install log shows multiple:
    Creating Temp Directory in C:/Program Files (x86)/Bit9/Parity Console\WebUI\Temp

Environment

  • CB Protection Server: All Versions

Cause

Incorrect / used in pathing, causing temp file lookup to fail. The source of the incorrect / is unknown at this time. 

Resolution

  1. Start the ParityServerSetup.exe again. 
  2. In the page, where the folder install locations are listed, manually set them to:
    • Console:
      C:\Program Files (x86)\Bit9\Parity Console
    • Server:
      C:\Program Files (x86)\Bit9\Parity Server