App Control: Publisher page shows no certificates
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Article ID: 288774
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Updated On:
Products
Carbon Black App Control (formerly Cb Protection)
Issue/Introduction
- New Certificates are not listed in the console
- Publisher pages show no certicates
- Files signed by new certificates have no publisher details included
Environment
- App Control Console: All Supported Versions
- App Control Server: All Supported Versions
Cause
Certificate verification is disabled or timing out
Resolution
- Verify the setting below is set to 1 on the page: https://<SERVERNAME>/shepherd_config.php
CertificateValidationThreads
- If already set to 1, or does not exist please open a case with Technical support referencing this article and EP-8346
Feedback
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Yes
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No