App Control: Publisher page shows no certificates
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App Control: Publisher page shows no certificates

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Article ID: 288774

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Updated On:

Products

Carbon Black App Control (formerly Cb Protection)

Issue/Introduction

  • New Certificates are not listed in the console
  • Publisher pages show no certicates¬†
  • Files signed by new certificates have no publisher details included

Environment

  • App Control Console: All Supported Versions
  • App Control Server: All Supported Versions

Cause

Certificate verification is disabled or timing out

Resolution

  1. Verify the setting below is set to 1 on the page: https://<SERVERNAME>/shepherd_config.php
    CertificateValidationThreads
    
  2. If already set to 1, or does not exist please open a case with Technical support referencing this article and EP-8346