App Control: Unable to push upgrade to device in a policy with "Allow Upgrades"

Products

• Carbon Black App Control (formerly Cb Protection)

Issue/Introduction

Push upgrade options do not appear in the console despite policy settings set to allow.

Environment

• App Control Console: All Supported Versions
• App Control Agent: All Supported Versions
• Allow Upgrades Policy Setting: Enabled
• Automatic Agent Upgrades: Disabled

Cause

This is caused by a configuration mismatch. The Allow Upgrades setting is for the server automated upgrades, and the push upgrade options are enabled using the System Configuration > Advanced Options > Automatic Agent Upgrades setting.

Resolution

1. Disabled the Allow Upgrades option in all policies
2. Navigate to Administration (Gear Icon) > System Configuration > Advanced Options
3. Enable "Automatic Agent Upgrades"